HotelsCombined, the Australian based hotel meta-search company, has started an extensive survey covering different types of accommodations within Australia. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 9.0/10 or over with a minimum of 50 certified customer reviews.
• No major customer service problems, nor recurring or unresolved issues were identified.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Telegraph Retreat boasts a high satisfaction rating among guests and travel industry experts, receiving 79 reviews for an impressive rating of 10.0 out of 10.
The property manager said:
“We are delighted to be recognised by HotelsCombined with the Certificate of Excellence - and a 10/10 rating is amazing!”
“We are thrilled to be working with the best hotels in Australia and Telegraph Retreat is certainly among them” said Chris Rivett, market manager of HotelsCombined Australia “What is different about the Recognition of Excellence is the way information is gathered and analyzed: it all depends on the guest and his or her experience with that particular accommodation.”