TERMS AND CONDITIONS
50% deposit on booking and balance payable 10 days in advance of stay. We do accept part payments if you prefer if more than 6 months prior to arrival - please contact us for more information.
If the three cottages are booked together by a group a bond of $300 will be required, which will be returned at our discretion if the cottages are left in a clean and tidy condition with no damages.
More than 14 days cancellation notice - full refund of deposit minus administration fee of $50.
Less than 14 days notice but more than 5 days - deposit will be forfeited.
Less than 5 days notice (including non arrival) - full payment of period booked.
Guests are recommended to purchase adequate travel insurance.
Date changes are subject to our discretion but cannot be accommodated if change is advised less than ten days from stay, or 30 days in NSW Christmas and Easter school holidays. Changes are subject to the same terms as cancellations.
Normal check in time is from 2pm and check out by 10am but may vary with notice. A fee of $50 may be levied for late departure where incoming guests may be inconvenienced.
Every effort will be made to provide your cottage of choice but we reserve the right to alter this for operational purposes.
Cottages are not serviced on stays of less than a week. We will change towels, replenish firewood and monitor spas at cottages. On stays of more than one week, we will do a a mid-stay clean and change bed linen and towels.
We reserve the right to charge to your credit card any damage however caused or cleaning beyond the normal of a reasonable guest. Cottages must be left in a clean and tidy condition with all dishes washed and put away.
You and your guests must not damage any of our Property. You are liable for and indemnify us against all loss or damage (including legal costs on a full indemnity basis) incurred or suffered directly or indirectly in connection with the use of our Property by you or any of your guests.
"Property" means the property known as Telegraph Retreat located at 126 Federation Way, Telegraph Point New South Wales, Australia and all of our other real or personal property located within or on the Property.
Payment of a deposit is acknowledgement & acceptance of these terms and conditions.